Responsible Gaming
at sstktok

Our Commitment to Safe Play

At sstktok, responsible gaming is not an afterthought — it is a foundational principle embedded in how we design our platform, train our support team, and develop our product. We firmly believe that the long-term trust of our players across Bangladesh depends on offering an environment where gambling remains a positive, voluntary leisure activity rather than a compulsion or a financial burden.

Our responsible gaming programme is built around four core pillars: prevention, protection, support, and transparency. We invest in robust age verification to keep underage individuals off the platform, provide meaningful player controls so every adult can set boundaries that match their personal circumstances, maintain a dedicated support pathway for anyone experiencing gambling-related distress, and communicate our policies openly so that every sstktok member fully understands the safeguards in place.

We also recognise the cultural context of our market. In Bangladesh, gambling is a sensitive topic, and many of our players may be new to online gaming. sstktok takes extra care to present gambling honestly — as an entertainment product with real monetary risk — and never glamorises excessive betting or implies that gambling is a reliable source of income. Every promotional message we publish is reviewed with responsible gaming principles in mind.

18+ Age Restriction Policy

sstktok operates strictly as an adults-only platform. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the sstktok platform. This rule applies without exception, regardless of how the platform is accessed.

During the registration process, every new player is required to confirm their date of birth and agree that they are at least 18 years of age. This declaration is followed by our Know Your Customer (KYC) verification process, which requires the submission of a valid government-issued photo ID — such as a National Identity Card (NID), passport, or driving licence — to independently confirm age and identity before any financial transactions are permitted.

Where our systems detect any indication that an account may be operated by or on behalf of a person under the age of 18, that account will be suspended immediately pending a full investigation. Any funds deposited will be returned to the original payment method — bKash, Nagad, Rocket, Upay, or bank account — and all winnings generated during any period of underage play will be forfeited.

sstktok also strongly encourages all players to keep their login credentials secure. Never share your username or password with anyone — including family members — as doing so may result in account suspension and you accepting responsibility for any activity conducted under your credentials.

Recognising Problem Gambling

Gambling becomes problematic when it moves beyond entertainment and starts to have a negative impact on your finances, relationships, mental health, or daily responsibilities. Problem gambling can affect anyone — it does not discriminate by income level, profession, or how long you have been playing. The first step to getting help is recognising when your relationship with gambling has shifted.

Ask yourself the following questions honestly. If you answer "yes" to three or more of these statements, we strongly encourage you to use our player protection tools or contact our support team immediately.

Player Protection Tools

sstktok provides a comprehensive suite of player protection tools that you can activate at any time, directly from your account settings or by contacting our support team. These tools are designed to help you maintain control over your gambling activity before a problem develops — or to act quickly if you feel your play is becoming excessive.

All protection tools take effect immediately upon activation. Limits that restrict activity (such as deposit caps or self-exclusion) cannot be reversed instantly — a mandatory cooling-off period applies to ensure that decisions made in the heat of the moment are not easily undone.

Deposit & Spending Limits

One of the most effective ways to keep gambling within a comfortable budget is to set clear financial limits before you start playing. sstktok's deposit and spending limit system lets you define exactly how much money you are willing to put into your account over any given time horizon — and our platform will enforce that limit automatically, regardless of how you feel in the moment.

Deposit limits on sstktok work across all payment methods simultaneously. Whether you deposit via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard, all transactions count toward the same limit total. This prevents the common pitfall of switching payment methods to bypass a cap you have set for yourself.

• Daily Deposit Limit: The maximum total amount in ৳ BDT you can deposit across any rolling 24-hour period. Resets exactly 24 hours after the period began.
• Weekly Deposit Limit: The maximum total deposit amount across any rolling 7-day window. Useful for players who budget on a weekly basis.
• Monthly Deposit Limit: The maximum total deposit amount across a 30-day rolling period. Ideal for players who prefer to plan their entertainment budget one month at a time.
• Wager Limit: Caps the total amount you can stake across all games within a defined period, independent of your deposit balance. Particularly helpful for players who receive bonuses or winnings they want to limit themselves from re-wagering.
• Single Bet Limit: Sets a ceiling on the maximum stake for any individual bet or spin, preventing large impulsive wagers.

We recommend setting deposit limits as part of your initial account setup — before you play for the first time. Deciding on a budget when you are calm and clear-headed, rather than mid-session, is one of the hallmarks of a healthy approach to online gambling. If you need guidance on choosing appropriate limits for your personal financial situation, our support team is available 24/7 at [email protected].

Self-Exclusion Programme

Self-exclusion is the most decisive step a player can take to protect themselves from the harms of problem gambling. When you self-exclude from sstktok, your account is closed and all access to the platform is blocked for the duration of your chosen exclusion period. Self-exclusion is available to all registered sstktok players at any time and at no cost.

sstktok offers two forms of self-exclusion to accommodate different needs and circumstances:

To request self-exclusion, contact our support team by email at [email protected] with the subject line "Self-Exclusion Request". State clearly whether you want a temporary or permanent exclusion and your preferred period (for temporary exclusions). Your account will be suspended within 24 hours of your verified request, and all marketing communications will be stopped immediately.

We take self-exclusion requests extremely seriously. Our team will not attempt to re-engage you with promotional offers, remind you of your account, or make the re-registration process feel easy during a temporary exclusion period. Your wellbeing is more important to us than your activity on the platform.

Getting Help & Support

If gambling has stopped being fun and is starting to affect your finances, mental health, or relationships, you do not have to face it alone. Help is available, and reaching out is the single most important step you can take. sstktok's welfare team is available around the clock and will connect you with the right resources for your situation.

In addition to sstktok's internal support team, we encourage players who are experiencing gambling-related difficulties to seek help from professional counselling and support organisations. Talking to a trained professional who specialises in gambling addiction can make a significant difference in your recovery journey.

If you are in immediate distress or crisis, please contact a mental health helpline in Bangladesh. Your emotional and mental health always comes before your gambling account — our team will support you in taking a break from the platform for as long as you need.

Tips for Safer Gambling

The majority of sstktok players enjoy gambling as a recreational pastime within their means and never experience problems. Maintaining a healthy relationship with gambling comes down to a few consistent habits. The following guidelines are not rules — they are practical recommendations from our player welfare team, developed in consultation with responsible gaming best practices.

• Treat gambling as entertainment, not income: Set a gambling budget the same way you would budget for a cinema ticket or a restaurant meal. Only gamble with money you can genuinely afford to lose without it affecting your rent, bills, family expenses, or savings.
• Set your limits before you play: Use sstktok's deposit, loss, and session time limit tools before your first session. Making decisions when you are calm and clear-headed produces far better outcomes than trying to apply limits mid-session.
• Take regular breaks: Enable session time reminders and step away from the screen regularly. Fatigue and prolonged play sessions are strongly associated with impulsive betting decisions and chasing losses.
• Never chase losses: Chasing losses — placing larger or more frequent bets to recoup money already lost — is one of the most reliable paths to serious gambling harm. If you have reached your loss budget for the day, log out and return another time.
• Avoid gambling under emotional stress: Gambling while anxious, depressed, angry, or in financial difficulty increases your risk of making poor decisions and developing a dependence. If you are going through a difficult time, this is not the right moment to play.
• Balance gambling with other activities: Ensure gambling is one of many leisure activities in your life, not the primary or sole source of entertainment. Hobbies, social connections, sport, and family time all contribute to a healthier overall wellbeing.
• Keep track of time and money spent: Use sstktok's account history tools to review your actual deposits, wagers, and session lengths on a regular basis. Accurate self-knowledge is a powerful protective factor against gambling harm.
• Never borrow money to gamble: Gambling with borrowed funds — whether from family, friends, or financial products — significantly amplifies the potential harm of losses and can damage important relationships. Only ever gamble with your own disposable income.

sstktok reviews and updates its responsible gaming programme on an ongoing basis to reflect the latest research on gambling harm prevention. If you have a suggestion for how we can better support player welfare on our platform, we welcome your feedback at [email protected].